General Question
- Depending on the message, it may take a while to reply to some inquiries. Please check our FAQ for a list of answers to the most common questions.
- If you have any questions about one of your orders, please go to Account > Order > Order Details and select the order in question, then go to the “My Order” page to make an inquiry.
- For questions regarding items that have already arrived at your shipping address, please go to Account > Order > Order Details and select the desired order, then inquire through the “After Service Care” page.
- All Prime 1 Studio Customer Support messages will come from the support@prime1studio.co.jp email address. Make sure to check your Junk Email folder, as well as mark any messages from this email address as “Not Junk”.
- By sending a message with the form below, you are consenting to our Privacy Policy. If you would like more details about the personal information we may use, please visit our Privacy Policy page.
Personal information provided by applicants (such as name, address, email address, and other details) will only be used for the selection and communication purposes of this collaboration project. All collected information will be securely managed and will not be disclosed or shared with third parties without the applicant’s consent, except when required by law.
Applicants guarantee that all submitted information is accurate, truthful, and up-to-date. Providing false or misleading information, or any form of fraudulent content, may result in the invalidation of the selection process or the termination of the collaboration agreement.
Once the collaboration agreement is established, applicants commit to executing the agreed-upon activities in good faith. If unforeseen circumstances prevent the completion of the agreed activities, applicants are required to notify our company promptly to discuss the situation.
- Applicants must ensure the proper management of provided products under their responsibility.
- Reselling, transferring, or any inappropriate use of the products is strictly prohibited.
- Applicants bear full responsibility for any damage, loss, or theft of the products during their possession.
Our company retains the right to use any content (photos, videos, posts, etc.) created as part of the collaboration for promotional and marketing purposes, free of charge. We will seek prior confirmation from applicants before use and will appropriately credit them.
All applications will undergo a thorough and impartial review. Only successful candidates will be contacted via email. We are unable to provide individual explanations for rejected applications, and we kindly ask for your understanding. For successful applicants, a coupon that reduces the cost of the requested product to $0 will be issued to the registered account. Please follow the instructions in the email to complete the purchase promptly. Note that the coupon has an expiration date, and applicants must use it within the specified timeframe.
- If you wish to cancel your application or agreement, please contact us immediately.
- Repeated cancellations without valid reasons may result in disqualification from future applications.
Engaging in any of the following prohibited actions may lead to the immediate termination of the collaboration agreement and disqualification from future opportunities:
- Posts or activities that contradict the agreed terms.
- Actions that infringe on the rights of our company or third parties.
- Reselling, transferring, or improper use of provided products.
- Submitting false or fraudulent information.
Applicants must comply with all applicable laws and regulations related to the collaboration activities. Additionally, applicants guarantee that all created content and activities will not infringe upon the rights of third parties.
- Our company will not be held responsible for any issues or damages arising from collaboration activities or the use of created content.
- For issues related to provided products, our company is not obligated to provide compensation unless required by applicable laws.
Applicants must ensure smooth and timely communication necessary for the selection process and the execution of collaboration activities. Failure to respond to communication attempts may result in the cancellation of the selection or agreement.
Applicants are required to clearly indicate that their posts related to the collaboration are advertisements or involve provided products. This ensures transparency and integrity for both the applicant and our company.
- Applicants are responsible for covering shipping costs and customs duties associated with the provided products. Our company will not bear these expenses.
- In the event of shipping-related issues (delays, damage, loss, etc.), applicants must promptly contact the shipping company. Our company will not be responsible for resolving such issues.
Once the created content is finalized, applicants are required to share it with us via the following email address: [Content Submission Email: support@prime1studio.co.jp] Failure to submit the content may result in disqualification from future collaboration requests. Please ensure timely and proper submission for a smooth collaboration process.